SARK V4.0.0 Queues
Queues
Queues are used to manage callers in some structured fashion. You can define as many queues as you like to the system and then define "Agents" to answer them. Defining a Queue is easy, you can just give it a name and allow everything to default, however the underlying Asterisk queue system is very sophisticated and capable of seemingly limitless variation. For a good overview of the entire application you can read the relevant section in "Asterisk The Definitive Guide" by either purchasing a copy from Amazon or googling for the free-to-download e-book.
