SARK V4.0.0 Wakeup

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Introduction

SARK Wakeup call is primarily intended for hotel applications but it can be used anywhere a wakeup call is required.

usage

Schedule a wakeup

To schedule the wakeup call touch *24*; the auto-attendant will ask you to enter a 4 digit call time. This can be in 12 hour or 24 hour format. For instance, to schedule a wakeup call for 7:30PM you can enter either 1930 or 0730. If you enter 0730, the attendant will ask if it is AM or PM.

Cancel a wakeup call

Once you've scheduled a call, you can cancel it by touching *24*. The attendant will ask if you wish to schedule a second wakeup call or cancel an existing one. It will then lead you through each call you have scheduled and give you the opportunity to cancel it.

Schedule a wakeup call as an administrator

Touch *24*+extn (e.g. to schedule a wakeup for extension 345; touch *24*345). The auto-attendant will request the system password (SYSPASS in globals panel). Once you have entered the password correctly, the call will proceed as above.

Cancel a wakeup call as an administrator

Touch *24*+extn(e.g. to cancel a wakeup for extension 345; touch *24*345). The auto-attendant will request the system password (SYSPASS in globals panel). Once you have entered the password correctly, the call will proceed as above.

What happens when the wakeup call is made

Initially, your wakeup call will ring for 60 seconds. If you do not pick up, it will try twice more before giving up.

Snooze

When you pick-up your wakeup call; the auto-attendant will give you the option of a 10 minute "snooze". Do this by touching 1 on the telephone keypad. Otherwise just hang up to complete the call.

NOTE for SAIL users

Wakeup call needs the asterisk additional language pack for some of its phrases. You can download this from the Asterisk web site or just grab the actual sound files you need. There is a list in the next section.

Asterisk Phrases used by wakeup call

In order for wakeup call to function correctly you must have all of these phrases installed on your system.

1-for-am-2-for-pm
auth-thankyou
digits/10
digits/a-m
digits/hundred
digits/oh					
digits/p-m
enter-a-time
extension
for
for-wakeup-call
goodbye
minutes
not-rqsted-wakeup
otherwise-press
please-try-again
press-1
press-2
rqsted-wakeup-for
this-is-yr-wakeup-call
to-cancel-wakeup
to-confirm-wakeup
to-rqst-wakeup-call
to-snooze-for
wakeup-call-cancelled
welcome