The old Feature code list that is still valid although not updated is in the old wiki.
Excel Shorthand:
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SARK UCS/MVP Keypad Operations
Transfers
TRANSFERS, PARKING & GROUP PICKUP
Key |
data |
function |
Availability/Terminal Type |
Comment
|
# |
extension |
Blind Transfer |
internal (does not work with Mitel 52xx range, use "Transfer" key instead) |
Immediately transfer a call - use ONLY with analogue phones - usually turned off
|
*1 |
none |
One Touch Record |
internal |
Activates call recording. This is an in-band request. Actual key sequence may vary - refer to site administrator
|
*2# |
extension |
Attended Transfer |
internal |
Dial callee then transfer - use ONLY with analogue phones - usually turned off
|
Transfer Key |
extension |
Transfer |
All SIP phones |
Either blind or attended depending upon the phone type
|
Transfer + *5 |
none |
Call Park |
internal |
Parks the call into the first free park - usually used with BLF parks
|
*8 |
none |
Call Pickup |
internal |
Pick up ringing call on same group
|
*8 |
extension |
Directed Call Pickup |
internal |
Pick up specific ringing call - usually used with BLF and Visual Call Pickup on Snom or Aastra
|
Hold |
none |
Hold |
All Grandstreams, Sipura Spa-841, Cisco/Linksys 94x, Mitel 52xx, All SNOMs, All Aastras |
Hold call and play MOH
|
Message Light/Mail Icon |
none |
Pick up voicemail |
All Grandstreams, Sipura Spa-841, Cisco/Linksys 94x, Mitel 52xx, All SNOMs, All Aastras |
Connect to Voicemail
|
*12*(nnnn) |
extension |
Temporarily Set Extension to Operator |
master user |
Useful in small office environments during operator rest/break periods. SYSOP OFF if no (nnnn) is pressed.
|
300 - 307 |
none |
Conference Rooms |
internal |
|
776 |
none |
Broadcast directly to the overhead page amps using the SARK Sound Card |
internal |
Check with your administrator to see if this feature is activated
|
701 - 702 |
none |
Parked call pickup |
internal |
|
* extension |
none |
dial or transfer to an extension's Voicemail |
internal |
Useful to transfer a call direct to an extension's voicemail box.
|
Do Not Disturb (DND)
Key |
data |
function |
Availability/Terminal Type |
Comment
|
*18* or *188 |
none |
Call Forwarding Activation |
internal |
|
*19* or *198 |
none |
Call Forwarding De-Activation |
internal |
|
Diverts
Key |
data |
function |
Availability/Terminal Type |
Comment
|
*20* |
none |
Call Forward Immediate to Voicemail Toggle (CFIMVM) |
internal |
sets feature on/off
|
*21*(nnnn) |
none or extension |
Call Forward Immediate (CFIM) Toggle |
internal |
|
*22*(nnnn) |
none or extension |
Call Forward on Busy Signal (CFBS) Toggle |
internal |
Use with no extension to turn off
|
*23* |
none |
Clear All Call Forward Instructions (CLACF) |
internal |
clear all call forward instructions
|
*27*(nnnn) |
extension |
Follow Me (RCFIM) |
internal |
Direct a remote extension's calls to the local station - requests your vmail passwd
|
*28*(nnnn) |
none or extension |
Call Forward Immediate Open (CFIMOP) Toggle |
internal |
Use with no extension to turn off
|
*29*(nnnn) |
none or extension |
Call Forward on Busy Signal Open (CFBSOP) Toggle |
internal |
Use with no extension to turn off
|
*38*(nnnn) |
none or extension |
Call Forward Immediate Closed (CFIMCL) Toggle |
internal |
Use with no extension to turn off
|
Permissions
Key |
data |
function |
Availability/Terminal Type |
Comment
|
*24* |
none |
Allow Call Forward to External Numbers |
master user - requires password |
|
*25* |
none |
Deny Call Forward to External Numbers |
master user - requires password |
|
*30* |
none |
Set Master Timers to Automatic (default) |
master user - requires password |
Incoming calls will be checked against time of day
|
*31* |
none |
Set Master Timers to global "CLOSED" |
master user - requires password |
Incoming calls will be routed to closed handler
|
*32* |
none |
Set Master Timers to global "OPEN" |
master user - requires password |
Incoming calls will be routed to open handler
|
Voicemail
Key |
data |
function |
Availability/Terminal Type |
Comment
|
*50* |
password |
Local Voicemail |
internal |
connect to voicemail from own station
|
*51* |
extension/password |
Remote Voicemail |
internal/external |
Connect to voicemail from another station
|
Miscellaneous
Key |
data |
function |
Availability/Terminal Type |
Comment
|
*26*(nn) |
none or ring delay |
Set ring delay |
internal |
if no ring delay is specified the ring will not timeout
|
*40*(nnnn) |
none, alias or extension |
Page |
internal |
Use with no extension to page all phones
|
*52* |
none |
Echo test |
internal/external |
|
*55* |
none |
Time and date |
internal |
|
*56* |
none |
Check my extension number |
internal |
|
*57* |
none |
Directory Service |
internal |
Enter the first 3 letters of your parties name using the touch tone keypad of the phone to get the directory listing read out.
|
System Greetings
Key |
data |
function |
Availability/Terminal Type |
Comment
|
*60*(nnnn) |
4-digit greeting number |
Record a system greeting |
internal |
Record a system greeting
|
*61*(nnnn) |
4-digit greeting number |
Listen to a system greeting |
internal |
|
Agents and Queues
Key |
data |
function |
Availability/Terminal Type |
Comment
|
*65* |
Agent Number/Password |
Log on as an agent |
internal |
|
*66* |
Agent Number/Password followed by # |
Log off as an agent |
internal |
|
*67* |
Agent Number |
ChanSpy Function |
master user - requires password |
Allows a supervisor to anonymously listen to agents servicing Queues
|
*68* |
extension |
ChanSpy Function |
master user - requires password |
Allows a supervisor to anonymously listen to an extension
|