SARK V4.0.0 IVR
Interactive Voice Response (IVR)
Interactive voice response or IVR menus are easy and quick to build with SARK. SARK supports infinite level IVR so you can nest IVRs within other IVRs to any depth. However, as with queues, inappropriate and over-complex IVR menus can be a huge source of frustration to your callers so it is better to keep them as simple and straightforward as possible. As in many things, less is more. Before you create an IVR it is a good idea to map out on paper the structure of the menus you are going to present to the caller. Next you will need to record, or have recorded, the voice responses, known in SARK as "greetings" you are going to use. SARK has a built in greeting record facility which you can access from any phone using the feature code *60*. You can listen to your greetings either by using the feature code *61*, or by using the greetings panel in the web browser.
