SAIL Feature Codes
The old Feature code list that is still valid although not updated is in the old wiki.
Contents
SARK UCS/MVP Keypad Operations
Transfers
| Key | data | function | Availability/Terminal Type | Comment |
|---|---|---|---|---|
| # | extension | Blind Transfer | internal (does not work with Mitel 52xx range, use "Transfer" key instead) | Immediately transfer a call - use ONLY with analogue phones - usually turned off |
| *1 | none | One Touch Record | internal | Activates call recording. This is an in-band request. Actual key sequence may vary - refer to site administrator |
| *2# | extension | Attended Transfer | internal | Dial callee then transfer - use ONLY with analogue phones - usually turned off |
| Transfer Key | extension | Transfer | All SIP phones | Either blind or attended depending upon the phone type |
| Transfer + *5 | none | Call Park | internal | Parks the call into the first free park - usually used with BLF parks |
| *8 | none | Call Pickup | internal | Pick up ringing call on same group |
| *8 | extension | Directed Call Pickup | internal | Pick up specific ringing call - usually used with BLF and Visual Call Pickup on Snom or Aastra |
| Hold | none | Hold | All Grandstreams, Sipura Spa-841, Cisco/Linksys 94x, Mitel 52xx, All SNOMs, All Aastras | Hold call and play MOH |
| Message Light/Mail Icon | none | Pick up voicemail | All Grandstreams, Sipura Spa-841, Cisco/Linksys 94x, Mitel 52xx, All SNOMs, All Aastras | Connect to Voicemail |
| *12*(nnnn) | extension | Temporarily Set Extension to Operator | master user | Useful in small office environments during operator rest/break periods |
| 300 - 307 | none | Conference Rooms | internal | |
| 776 | none | Broadcast directly to the overhead page amps using the SARK Sound Card | internal | Check with your administrator to see if this feature is activated |
| 701 - 702 | none | Parked call pickup | internal | |
| * extension | none | dial or transfer to an extension's Voicemail | internal | Useful to transfer a call direct to an extension's voicemail box. |
Diverts
| Key | data | function | Availability/Terminal Type | Comment |
|---|---|---|---|---|
| *20* | none | Call Forward Immediate to Voicemail Toggle (CFIMVM) | internal | sets feature on/off |
| *21*(nnnn) | none or extension | Call Forward Immediate (CFIM) Toggle | internal | |
| *22*(nnnn) | none or extension | Call Forward on Busy Signal (CFBS) Toggle | internal | Use with no extension to turn off |
| *23* | none | Clear All Call Forward Instructions (CLACF) | internal | clear all call forward instructions |
| *27*(nnnn) | extension | Follow Me (RCFIM) | internal | Direct a remote extension's calls to the local station - requests your vmail passwd |
| *28*(nnnn) | none or extension | Call Forward Immediate Open (CFIMOP) Toggle | internal | Use with no extension to turn off |
| *29*(nnnn) | none or extension | Call Forward on Busy Signal Open (CFBSOP) Toggle | internal | Use with no extension to turn off |
| *38*(nnnn) | none or extension | Call Forward Immediate Closed (CFIMCL) Toggle | internal | Use with no extension to turn off |
Permissions
| Key | data | function | Availability/Terminal Type | Comment |
|---|---|---|---|---|
| *24* | none | Allow Call Forward to External Numbers | master user - requires password | |
| *25* | none | Deny Call Forward to External Numbers | master user - requires password | |
| *30* | none | Set Master Timers to Automatic (default) | master user - requires password | Incoming calls will be checked against time of day |
| *31* | none | Set Master Timers to global "CLOSED" | master user - requires password | Incoming calls will be routed to closed handler |
| *32* | none | Set Master Timers to global "OPEN" | master user - requires password | Incoming calls will be routed to open handler |
Voicemail
| Key | data | function | Availability/Terminal Type | Comment |
|---|
Miscellaneous
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System Greetings
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Agents and Queues
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