SARK V4.0.0 Callgroup
Call groups are used to ring a group of phones either in unison or in sequence. The reception screen is shown below. Fields/cells shown in blue can be edited in-place by double clicking on them. More edit options can be found by clicking the edit button for the relevant call group.
Adding Call Groups
To add a callgroup; click Call Group at the top of the ACD sub-menu. Then click the “new” button to create an extension.
The data fields are as follows
A unique number for this call group
ring, hunt, page or alias
Tenant which this callgroup belongs to
default, None, OTR, OTRR, Inbound
default 20 seconds
Alpha tag to be sent to the target(s)
The "target" consists of a list of extensions separated by white space. An extension may be a local extension on this PBX, a call group on this PBX or a PSTN number. It is also possible to include an extension on another SARK PBX in the list but you must specify its full dial address. For example to include extension 6024 on SIP peer (trunk) "remote1" you would enter "SIP/6024@remote1".
Device specific ringtone directives
The "outcome" is taken when a call group has finished ringing (due to the ringtime timeout expiring or because no endpoints are available to take the call.).