SARK V4.0.0 Agents
Agents
Agents are telephone workers assigned to service queued calls. Each agent can be assigned to up to 6 queues simultaneously, although it is more common in most call centres for an agent to be assigned to only one queue at a time. Queues are created and deleted in the "Queues" panel. To create a new agent, click the "new object" button at the top right of the panel. A new agent line will be created and you can tailor the settings to your taste.
Agent Login
Agents can log in to any available SIP phone registered to the PBX. Login and log out use feature codes *66* and *67* as follows;-
- *66* Login code.
- You will be challenged for your agent number and your agent password.
- Once entered correctly you will begin receiving calls from the queues you have been registered to
- *67*
- You will be challenged for your agent password.
- Once entered correctly you will receive no further calls from the queue
- *
