SARK V4.0.0 Callgroup
Call Groups
Call groups are used to ring a group of phones either in unison or in sequence. The reception screen is shown below. Fields/cells shown in blue can be edited in-place by double clicking on them.
Adding Call Groups
To add a callgroup; click Call Group at the top of the ACD sub-menu. Then click the “new” button to create an extension.
The data fields are as follows
=Number
A unique number for this call group
The "target" consists of a list of extensions separated by white space. An extension may be a local extension on this PBX, a call group on this PBX or a PSTN number. It is also possible to include an extension on another SARK PBX in the list but you must specify its full dial address. For example to include extension 6024 on SIP peer (trunk) "remote1" you would enter "SIP/6024@remote1". The "outcome" is taken when a call group has finished and no one has answered.
