SARK V4.0.0 Callgroup

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back to SARK v4.0.0 contents

Call Groups

Call groups are used to ring a group of phones either in unison or in sequence. The reception screen is shown below. Fields/cells shown in blue can be edited in-place by double clicking on them. More edit options can be found by clicking the edit button for the relevant call group.

V4 callgroups.png

Adding Call Groups

To add a callgroup; click Call Group at the top of the ACD sub-menu. Then click the “new” button to create an extension.

V4 callgroup add.png

The data fields are as follows

Number

A unique number for this call group

Type

ring, hunt, page or alias

Tenant

Tenant which this callgroup belongs to

RecOpts

default, None, OTR, OTRR, Inbound

Ring Time

default 20 seconds

Tag

Alpha tag to be sent to the target(s)

Target Numbers

The "target" consists of a list of extensions separated by white space. An extension may be a local extension on this PBX, a call group on this PBX or a PSTN number. It is also possible to include an extension on another SARK PBX in the list but you must specify its full dial address. For example to include extension 6024 on SIP peer (trunk) "remote1" you would enter "SIP/6024@remote1".

Alert-info string

Device specific ringtone directives

Description

short description

ObeyDND

YES/NO

Outcome

The "outcome" is taken when a call group has finished and no one has answered.