SARK V4.0.0 Multi-Tenant
SARK multi-tenant is used to manage a shared PBX deployment where multiple groups of users need to be treated as completely separate entities. These groups are called "Tenants". The multi-tenant feature can be used to administer managed offices, buildings or campuses. It can also be deployed as a managed-service-offering for groups of remote users.
The Default Tenant
There is always at least one tenant present on your system. It is the default tenant and you cannot delete it, however you can modify its settings. You can nominate the "system operator" extension, the number of concurrent outbound channels allowed and the maximum allowed call time. You can add a new tenant by clicking the "new object" button at the top right of the screen.
Each tenant to be a virtual PBX in its own right. It can have extensions, lines call groups, IVRs, Queues and so on which it exclusively owns and are not available to other Tenants. Indeed, by default, extensions from different tenants may not even call one another using extension number. Instead they must use the PSTN numbers associated with the Tenant they wish to contact. This can be overridden at the individual tenant level by specifying an "INCLUDE" list which lists each tenant that a tenant may call by extension number. Optionally, this column may contain the keyword ALL to include all other tenants.
